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    Israel battles Hamas near another Gaza hospital; WHO ‘appalled’ as casualties reported inside

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    Israeli forces pressed their offensive against Hamas in northern Gaza on Monday, battling militants around a hospital where thousands of patients and displaced people have been sheltering for weeks, and where health officials began planning the possible evacuation of dozens of wounded.

    A medical worker inside the facility and the Health Ministry in Hamas-run Gaza said a shell struck the second floor of the Indonesian Hospital, killing 12 people. Both blamed Israel, which denied shelling the hospital, saying its troops returned fire on militants who targeted them from inside the 1.4-hectare compound.

    The World Organization said it’s “appalled by the attack today on the Indonesian Hospital in north Gaza.”

    What questions do you have about the war between Israel and Hamas? Send an email to ask@cbc.ca.

    “Health workers and civilians should never have to be exposed to such horror, and especially while inside a hospital,” it said in a statement.

    “According to the latest reports, the Indonesian Hospital continues to be besieged. No one has been allowed to enter or leave the hospital. There have been reports of shooting toward those attempting to leave but no injuries or fatalities thus far,” the WHO said.

    The Israeli advance came as 28 premature babies evacuated from Gaza City’s Al-Shifa Hospital by a WHO team were transported to Egypt on Monday. Three others were transferred to an Emirati-run hospital in Rafah in southern Gaza, the Red Crescent said. More than 250 critically ill or wounded patients remain stranded at the compound that Israeli forces stormed days ago.

    WATCH | Premature babies being evacuated from Gaza into Egypt

    Premature babies being evacuated from Gaza into Egypt

    Featured VideoA first group of prematurely born babies, evacuated from Al-Shifa Hospital in Gaza, crossed through Rafah into Egypt for medical treatment on Monday.

    Gaza’s hospitals play a prominent role in the battle of narratives over the war’s brutal toll on Palestinian civilians, thousands of whom have been killed or buried in rubble since the conflict was sparked by Hamas’s Oct. 7 rampage into southern Israel. In the wake of the assault, Israeli leaders vowed to eradicate Hamas, destroy its ability to rule Gaza and uproot its militant infrastructure.

    Israel says Hamas uses civilians as human shields and that it operated a major command hub inside and beneath Al-Shifa, a claim hospital officials and Hamas deny.

    Israeli troops were battling Hamas fighters in north Gaza’s Jabaliya refugee camp, a densely built up district on Gaza City’s northeastern side that has been heavily hit by bombardment for weeks. The military said that after moving through the centre of the city to Al-Shifa, its forces were now working to uproot Hamas fighters from eastern areas.

    Influx of casualties at hospital under siege

    Dozens of people killed and wounded in airstrikes and shelling overnight reached into the Indonesian Hospital, near Jabaliya, said Marwan Abdallah, the medical worker there.

    He said Israeli tanks were operating less than 200 metres away and Israeli snipers could be seen on the roofs of nearby buildings. As he spoke on the phone, the sound of gunfire could be heard in the background.

    Two children stand on a balcony overlooking an urban scene where buildings are ruined and some flattened.
    Palestinian children look on as people stand on the rubble of a building destroyed during Israeli strikes on Rafah on the southern Gaza Strip on Monday. ( Mohammed Abed/AFP via Getty Images)

    Health Ministry spokesperson Ashraf al-Qidra said some 600 patients, 200 health-care workers and 2,000 displaced people are sheltering at the hospital. Al-Qidra said the International Committee for the Red Cross and the WHO were prepared to evacuate roughly 150 wounded patients later Monday if a convoy of buses was able to reach the hospital.

    In a separate development that could relieve some of the pressure on Gaza’s collapsing health system, dozens of trucks entered from Egypt on Monday with equipment from Jordan to set up a field hospital. Jordan’s state-run media said the hospital in the southern town of Khan Younis would be up and running within 48 hours.

    After the evacuation of the premature babies and other wounded from Shifa, more than 250 patients with severely infected wounds and other urgent conditions remained in the hospital complex, which can no longer provide most treatment after it ran out of water, medical supplies and fuel for emergency generators.

    Israeli forces battled Palestinian militants outside its gates for days before entering the facility on Wednesday. Four babies died in the two days before the evacuation, according to Mohamed Zaqout, the director of Gaza hospitals.

    WATCH l Israel releases footage from Al-Shifa hospital in Gaza:

    Israeli military releases video they say shows Hamas tunnel under Al-Shifa Hospital

    Featured VideoThe Israel Defence Forces released new video Sunday of what they described as a fortified tunnel dug by Palestinian militants under Gaza’s Al-Shifa Hospital. CBC’s Irris Makler explains what the video purportedly shows and why its release is significant as Israel wages war against Hamas.

    Israel’s army said it has evidence that Hamas maintained a sprawling command post inside and under the hospital’s eight-hectare complex, which includes several buildings.

    On Sunday, the military released a video showing what it said was a tunnel discovered at the hospital, 55 metres long and about 10 metres below ground. It said the tunnel ended at a blast-proof door with a hole in it for gunmen to fire out of. Troops have not opened the door yet, it said.

    Some hostages taken to Al-Shifa, Israel says

    Israeli forces also released security camera video showing what they said were two foreign hostages, one Thai and one Nepalese, who were captured by Hamas in the Oct. 7 attack and taken to the hospital. Hamas said its fighters brought them in for medical care.

    The army also said an investigation had determined that Israeli army Cpl. Noa Marciano, another captive whose body was recovered in Gaza, had been wounded in an Israeli strike on Nov. 9 that killed her captor, but was then killed by a Hamas militant in Al-Shifa.

    The military has previously released images of several guns it said were found inside an MRI lab and said that the bodies of two hostages were found near the complex.

    News agencies have not able to independently confirm the military’s findings.

    Nearly 3 in 4 people displaced:  UN

    Hamas and hospital staff have denied the allegations of a command post under Al-Shifa. Senior Hamas official Osama Hamdan dismissed the latest announcement, saying “the Israelis said there was a command and control centre, which means that the matter is greater than just a tunnel.”

    Israel has repeatedly ordered Palestinians to leave northern Gaza and seek refuge in the south, which has also been under aerial bombardment since the start of the war. Some 1.7 million people, nearly three quarters of Gaza’s population of 2.3 million, have been displaced, with 900,000 packing into crowded UN-run shelters, according to the UN.

    Strikes in the Nuseirat and Bureij refugee camps Monday killed at least 40 people, according to hospital officials, and residents said dozens more were buried in the rubble.

    Hostage talks ongoing: Israeli ambassador

    About 240 hostages were taken during a deadly cross-border rampage into Israel by Hamas militants on Oct. 7, which prompted Israel to invade the tiny Palestinian territory to wipe out the Islamist movement after several inconclusive wars since 2007.

    Around 1,200 people, mostly civilians including several Canadians, were killed in the Hamas assault, according to Israeli tallies, the deadliest day in Israel’s 75-year history.

    A mustachioed man stands in front of a large truck with both arms lifted in the air.
    A Jordanian humanitarian aid convoy enters the Gaza Strip from Egypt in Rafah on Monday. (Hatem Ali/The Associated Press)

    Since then, Gaza’s Hamas-run government said at least 13,300 Palestinians have been killed, including at least 5,500 children, by unrelenting Israeli bombardment.

    WATCH l Freeing hostages paramount, Israeli ambassador to Canada tells CBC News:

    ‘We hope for immediate release of the hostages,’ says Israel’s ambassador to Canada

    Featured VideoRosemary Barton speaks with Israel’s ambassador to Canada, Iddo Moed, about reports of a U.S.-brokered deal with Israel and Hamas, Canada’s relationship with Israel, ceasefire calls, ground operations in Gaza and efforts to free hostages.

    Despite continued fighting, U.S. and Israeli officials said a Qatari-mediated deal to free some of the hostages held in the Palestinian enclave and pause fighting temporarily to enable aid deliveries to stricken civilians was edging closer.

    Israel’s ambassador to the United States, Michael Herzog, said in an interview on ABC’s This Week Israel was hopeful a significant number of hostages could be released by Hamas “in coming days.”

    Meanwhile, Global Affairs Canada confirmed on Monday that an additional 84 people with ties to Canada made it through the Rafah border crossing between Gaza and Egypt and travelled to Cairo on Sunday.

    An update from Global Affairs Canada, provided on Friday said 376 Canadians, permanent residents and their relatives have been able to leave the Palestinian territory through the Rafah crossing.

     

    Premature babies arrive for treatment in Egypt as fighting breaks out near another Gaza hospital

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    A group of 28 prematurely born babies evacuated from Gaza’s biggest hospital were taken into Egypt for urgent treatment on Monday, while Palestinian health authorities said people were killed inside another Gaza hospital encircled by Israeli tanks.

    The newborns had been in north Gaza’s Al-Shifa hospital, where several others died after their incubators were knocked out amid a collapse of medical services during Israel’s military assault on Gaza City.

    Israeli forces seized Al-Shifa last week to search for what they said was a Hamas tunnel network built underneath. Hundreds of patients, medical staff and displaced people left Al-Shifa on the weekend, with doctors saying they were ejected by troops and Israel saying the departures were voluntary.

    • What questions do you have about the war between Israel and Hamas? Send an email to ask@cbc.ca.

    Live footage aired by Egypt’s Al Qahera TV showed medical staff carefully lifting tiny infants from inside an ambulance and placing them in mobile incubators, which were then wheeled across a car park towards other ambulances.

    The babies had been transported on Sunday to a hospital in Rafah, on the southern border of Hamas-ruled Gaza, so their condition could be stabilized ahead of transfer to Egypt.

    All of the evacuated babies were “fighting serious infections,” a World Health Organization spokesperson said. WHO said on Sunday that none of the infants were accompanied by family members, as Gaza’s Ministry of Health were unable to currently find close family members. Six health workers were evacuated along with the infants.

    Eight infants have died since doctors at Al-Shifa originally raised an international alarm this month about 39 premature babies at risk from a lack of infection control, clean water and medicines in the neo-natal ward.

    WATCH l Israel releases footage from Al-Shifa hospital in Gaza:

    Israeli military releases video they say shows Hamas tunnel under Al-Shifa Hospital

    Featured VideoThe Israel Defence Forces released new video Sunday of what they described as a fortified tunnel dug by Palestinian militants under Gaza’s Al-Shifa Hospital. CBC’s Irris Makler explains what the video purportedly shows and why its release is significant as Israel wages war against Hamas.

    Communications down at encircled Gaza hospital

    Gaza’s health ministry said at least 12 Palestinians were killed and dozens wounded by firing into the Indonesian Hospital complex encircled by Israeli tanks.

    The Palestinian news agency WAFA said the facility in the northeast Gaza town of Beit Lahia had been hit by artillery fire. Palestinian health officials said there were frantic efforts to evacuate civilians out of harm’s way.

    The Israeli Defence Forces (IDF), in response to a question about the hospital, said troops had fired back at fighters in the hospital while taking “numerous measures to minimize harm” to non-combatants.

    Soldiers walk through rubble
    Israeli soldiers operate in the Gaza Strip, in this handout image released Monday by Israel Defence Forces. (Israel Defence Forces/Reuters)

    “Overnight, terrorists opened fire from within the Indonesian Hospital in Gaza toward IDF troops operating outside the hospital,” the IDF told Reuters. “In response, IDF troops directly targeted the specific source of enemy fire. No shells were fired toward the hospital.”

    Like all other health facilities in the northern half of Gaza, the Indonesian Hospital, set up in 2016 with funding from Indonesian organizations, has largely ceased operations but is still sheltering patients, staff and displaced residents.

    Fuel and medicines have been running out across the entire enclave under Israel’s six-week-old siege.

    Fighting in north, strikes reported in south

    Witnesses on Monday reported bouts of heavy fighting between Hamas gunmen and Israeli forces trying to advance into north Gaza’s Jabalia refugee camp, home to 100,000 people and, according to Israel, a significant militant stronghold.

    Repeated Israeli bombardment of Jabalia, an urban extension of Gaza City that grew out of a camp for Palestinian refugees from the 1948 Israeli-Arab war, has killed scores of civilians, Palestinian medics say.

    Two children stand on a balcony overlooking an urban scene where buildings are ruined and some flattened.
    Palestinian children look on as people stand on the rubble of a building destroyed during Israeli strikes on Rafah on the southern Gaza Strip on Monday. ( Mohammed Abed/AFP via Getty Images)

    Hamas and local witnesses say militants are waging guerrilla-style warfare in pockets of the congested, urbanized north, including parts of Gaza City and the sprawling Jabalia and Beach refugee camps.

    The armed wing of the militant group Islamic Jihad, an ally of Hamas, said its fighters ambushed seven Israeli military vehicles during clashes in the northern areas of Beit Hanoun, Beit Lahia, and Al-Saftawi and west of Jabalia. Reuters could not independently confirm the fighting.

    At the other end of the Gaza Strip, health officials said at least 14 Palestinians were killed in two Israeli airstrikes on houses in the town of Rafah, near the border with Egypt. Hundreds of thousands of Gazans who fled the north of the enclave are sheltering in southern areas including Rafah.

    The Israeli military issued a statement with video of airstrikes and troops going house-to-house in Gaza, saying they killed three Hamas company commanders and a squad of Palestinian fighters, without giving specific locations.

    Hostage talks ongoing: Israeli ambassador

    About 240 hostages were taken during a deadly cross-border rampage into Israel by Hamas militants on Oct. 7, which prompted Israel to invade the tiny Palestinian territory to wipe out the Islamist movement after several inconclusive wars since 2007.

    Around 1,200 people, mostly civilians including several Canadians, were killed in the Hamas assault, according to Israeli tallies, the deadliest day in Israel’s 75-year history.

    Since then, Gaza’s Hamas-run government said at least 13,300 Palestinians have been killed, including at least 5,500 children, by unrelenting Israeli bombardment.

    WATCH l Freeing hostages paramount, Israeli ambassador to Canada tells CBC News:

    ‘We hope for immediate release of the hostages,’ says Israel’s ambassador to Canada

    Featured VideoRosemary Barton speaks with Israel’s ambassador to Canada, Iddo Moed, about reports of a U.S.-brokered deal with Israel and Hamas, Canada’s relationship with Israel, ceasefire calls, ground operations in Gaza and efforts to free hostages.

    Despite continued fighting, U.S. and Israeli officials said a Qatari-mediated deal to free some of the hostages held in the Palestinian enclave and pause fighting temporarily to enable aid deliveries to stricken civilians was edging closer.

    Israel’s ambassador to the United States, Michael Herzog, said in an interview on ABC’s This Week Israel was hopeful a significant number of hostages could be released by Hamas “in coming days.”

    The United Nations says two thirds of Gaza’s 2.3 million population has been made homeless.

    In Beijing, Arab and Muslim ministers joined international calls for an immediate ceasefire in Gaza, as their delegation visited major world capitals to push for an end to fighting and to allow humanitarian aid deliveries to stricken civilians.

    Some aid has been getting in through the Rafah commercial crossing with Egypt where 40 trucks containing equipment for an Emirati field hospital were expected soon, according to a statement by Gaza’s General Authority for Crossings and Borders.

    Temporary disruption to Herbert emergency services

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    Please be advised of the temporary disruption to emergency services at the Herbert and District Integrated Facility effective July 30, 2020 until further notice.


    Please be advised of the temporary disruption to emergency services at the Herbert and District Integrated Facility effective July 30, 2020 until further notice. 


    Due to active COVID-19 activity in the area, emergency services will NOT be available at the facility effective July 30, 2020. Lab/X-ray and long-term care services are not affected by this disruption. 


    In the event of an emergency call 9-1-1 or visit the emergency department in Swift Current or Moose Jaw. Please call ahead or call 8-1-1 before visiting any emergency department. Non-urgent health related questions can be directed to the provincial HealthLine by calling 8-1-1. 


    Read the public service announcement on the Saskatchewan Health Authority website:


    https://www.saskhealthauthority.ca/news/releases/Pages/2020/July/Temporary-disruption-to-Herbert-emergency-services.aspx





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    Billions to be announced for housing construction in federal fiscal update, says source

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    The fall fiscal update, to be presented Tuesday by the federal finance minister, will include billions of dollars in loans and direct funding for the construction of affordable housing, a senior government source has told CBC News.

    New measures will include $15 billion for 10-year loans for new rental housing construction, a $1-billion fund dedicated to getting more affordable housing built, and new mortgage rules for lenders dealing with homeowners at risk, according to the source, who is not authorized to speak publicly about the fall economic statement before it is tabled.

    The measures are part of a restrained fiscal update focused on mitigating the housing crisis and easing cost-of-living challenges while still trying to grow the economy and create jobs, the source said. 

    The Canada Mortgage and Housing Corporation (CMHC) will facilitate the lending to builders and the loans will have “favourable terms,” said the source, who would not discuss the rate to be charged.

    The money, which the government estimates will help build 30,000 new homes across Canada, is for rental construction projects with five or more units.

    “This funding gives builders a lot of certainty during the riskiest phases of a housing project,” said the source. “It helps ensure buildings and construction happens, which we need.”

    WATCH | Ottawa plans new tax rules to curb short-term rentals:  

    Ottawa to commit billions toward building more housing

    Featured VideoCBC News has learned the federal government intends to commit billions towards addressing the housing crisis during its fall economic statement Tuesday. The money will go toward loans and grants for building new housing units and changes to the tax code.

    The new mortgage rules are about “codifying the government’s expectations around mortgage relief for homeowners at risk, and how they are treated by their financial institution,” said the source.

    The rules will be part of a six-point charter that builds on the Financial Consumer Agency of Canada’s existing guidelines. Those guidelines allow for extensions of amortization periods and the waiving of fees related to delayed payments.

    The charter will include a new requirement that mortgage lenders proactively contact homeowners four to six months before they are set to renew their mortgage to assess their options. Many homeowners will be facing much higher interest rates at renewal time in the next two years.

    And for those with insured mortgages who want to switch lenders when they’re up for renewal, a financial stress test will no longer be required.

    The Office of the Superintendent of Financial Institutions and the Financial Consumer Agency of Canada will be the principal enforcers of the new rules.

    “This is about supporting Canadians through temporary financial stress caused by an environment that we’re living in with elevated interest rates, to help people stay in their homes,” said the source.

    The $1 billion earmarked for affordable housing is aimed at building more non-profit and public housing. It will take the form of direct funding, rather than loans for builders.

    New measures for short-term rentals

    These new measures are in addition to a number of housing and affordability announcements the Liberal government has made recently — including those in the yet-to-be passed Bill C-56, which would remove the GST from construction of new rental housing and give more powers to the Competition Bureau to, among other things, go after unfair competition in the grocery sector.

    Tuesday’s fiscal update will include additional Competition Act changes different from but complementary to what is proposed in Bill C-56.

    Radio-Canada confirms what the Toronto Star first reported — that Ottawa intends to prevent owners from making tax deductions for short-term rental properties when they are located in areas where this practice is prohibited.

    Under this new proposal, it would be impossible for owners of short-term rental properties to deduct rental expenses such as interest costs, property taxes or repairs. This would require legislative changes and would come into force on Jan. 1.

    It would also penalize owners who find themselves in violation of provincial or municipal regulations by having the Canada Revenue Agency refuse their request for tax deductions. The fiscal update will also include money for municipalities to enforce their own rules on short-term rentals.

    The aim is to make short-term rental properties less lucrative, to discourage landlords who break the rules, and to ultimately make more existing housing available for long-term tenancy.

    WATCH | Premiers push back on federal housing approach:

    Housing, affordability top priorities in upcoming fall economic statement, Freeland says

    Featured VideoSpeaking at a housing announcement alongside Toronto Mayor Olivia Chow, Canada’s Deputy Prime Minister Chrystia Freeland said the fall economic statement, which will be presented on Nov. 21, will be focused on making housing — and life in general — more affordable for Canadians.

    While these new measures will be in Tuesday’s announcement — accompanied by some other affordability relief measures that the government source declined to detail — this year’s fiscal update is expected to be just that: an update.

    It is expected to be narrowly focused document rather than a mini-budget. It’s expected to provide an up-to-date snapshot of the economic numbers for the country, including how announcements made since the spring budget factor into the financial picture. 

    It will also provide an update on measures committed to in the last budget but that have not rolled out yet, such as the handful of much touted clean tech tax credits meant to compete with the United States’ Inflation Reduction Act.

    The government also will launch an investment tax credit for carbon capture and net-zero energy projects on Tuesday, a source confirmed to CBC News. That detail was first reported by Reuters

    The fall economic statement should also include an update of the government progress on trimming $15 billion from government department budgets.

    The fiscal picture is even tighter now than it was in March.

    “I think it’s fair to say that compared to the spring, the private sector outlook is certainly one with softer growth in the next 12 months than previously projected,” said the government source. “And with elevated interest rates, that really constrains government space, government revenues.”

    Finance Minister and Deputy Prime Minister Chrystia Freeland is trying to manage expectations.

    “It’s a hard balance … on one hand, supporting Canadians as we need to do and at the same time being fiscally responsible. But it’s a balance that we’re committed to striking,” she said Thursday at a news conference. 

    “We won’t be able to do everything.”

    Conservatives push for balanced budget

    Complicating matters, the Liberals need to take into account the demands of the NDP, who have been supporting the government through a supply and confidence agreement.

    NDP Leader Jagmeet Singh outlined his expectations for the fiscal update last week: more action on affordable housing and efforts to bring down grocery prices. But they do not include pharmacare, which he says is an “ongoing negotiation.”

    Conservative Leader Pierre Poilievre has very different expectations — he’s called on the government to return to a balanced budget, arguing that ongoing deficits are contributing to inflation. He is also calling for the government to stop the planned carbon tax increases and to adopt his private member’s bill on housing.

    Conservative Leader Pierre Poilievre is pictured in Vancouver at a housing announcement.
    Conservative Leader Pierre Poilievre points at his message at a press event in Vancouver. B.C., Thursday, Sept. 14, 2023. (Ethan Cairns/Canadian Press)

    He’s not alone in calling for a plan to balance the budget.

    “We have been warning about this day and the day has come,” said Goldy Hyder, president and CEO of the Business Council of Canada. “There’s no sense of how we’re ever going to get back to a balanced budget. How it is that we’re going to be able to control our interest costs? Canadians have debts. They know if you’re borrowing, costs go up, something has to give.”

    Hyder acknowledged that Ottawa has some good policies on the books, ones the business council even supports. But he said the Liberal government lacks a talent for execution.

    “We need a government that doesn’t move on to the next shiny object before it implements the policies. It seems to feel the work is done as soon as you put out the press release. And the reality is that governing is hard.”

    There are other stakeholders also looking for progress on existing promises.

    “Right now the federal government has so much on its plate around implementing all the measures in budget 2023 plus all of the climate and clean economy measures it’s been announcing over the last couple of years,” said Mark Zacharias, executive director of the think tank Clean Energy Canada.

    “We would really first and foremost like to see movement on finishing what they started.”

    Some stakeholders with specific hopes for Tuesday’s update might be disappointed. While the government source says there could be language supporting the idea of some measures, such as open banking, Indigenous equity loan guarantees, heat pump co-delivery agreements and the recapitalization of the popular home retrofit program, there is no money committed to them yet.

    3 missing letters in his name cost man $10K trip after Air Transat and Porter fail to fix ticket

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    Doug Lee and his wife, Nancy, had been dreaming for months about a trip to Ireland with their best friends, a couple they’d known for almost 40 years.

    The four of them left early for the Halifax airport last August, spirits high while they listened to traditional Irish music in the car.

    “We were all singing … and laughing … and just enjoying the morning,” said Nancy. 

    The plan was to fly from Halifax to Toronto and then on to Dublin for an eight-day tour. 

    “We were looking forward to something that we had never seen before,” said Nancy, adding that the trip was a long overdue honeymoon they never had 50 years earlier. “There were castles to visit, grand feasts and scenic views.”

    But the gaiety came to an abrupt halt when the group checked in at the Porter Airlines counter.

    Doug’s airline ticket said “Doug” Lee, but the first name on his passport was three letters longer — it read “Douglas” Lee.

    “Because those two [names] did not match, they said, ‘No, you can’t fly,’ ” said Doug, who’d rarely been on a plane in his 76 years. “That kind of caught me by surprise.”

    A small Porter aircraft is parked in front of Billy Bishop Airport at dusk.
    Porter Airlines said that Air Transat was responsible for facilitating any name corrections as it sold the tickets to the Lees. (Evan Mitsui/CBC)

    Under federal law, the name on an airline passenger’s ticket must match the name on government-issued identification, such as a passport or driver’s licence. 

    What followed was more than five hours of scrambling, as the clock ticked down to departure and Doug, Nancy and their friends tried desperately to get the problem fixed. 

    An air passenger rights advocate says he has seen similar situations too often — airlines that don’t correct a minor issue, at the passenger’s expense.

    “An airline can’t walk away from a contract by way of a clerical error,” said Air Passenger Rights advocacy group president Gábor Lukács. “If you make a typo in your ticket, you have the right to have it corrected.”

    Lukács wants air travellers to know, as the busy holiday season approaches, that if there’s a minor issue with a ticket like this one, he says airlines have a duty to fix it.

    “When there is no doubt who the passenger is, there is no doubt that it is a genuine typo, the airline has to reasonably co-operate,” he said.

    WATCH | What’s in a name? A few letters can make a big difference on airlines tickets: 

    Missing letters in his name cost man $10K trip after airlines fail to fix ticket | Go Public

    In the end, Doug and Nancy said a tearful goodbye to their friends, who had to get on the plane without them.

    As Doug was not allowed to board the plane, his wife stayed behind, too, so they both missed out on a $10,000 trip they’d saved hard to enjoy. 

    “Seeing them leave was really heartbreaking,” said Nancy. “It just seemed so unfair.”

    The couple eventually made the sad journey back to their home in Souris, P.E.I., about an hour east of Charlottetown.

    Flight was a ‘codeshare’

    The issue, the couple discovered, was the fact that their friend had booked the group’s tickets on what is called a codeshare flight — essentially an agreement between airlines to sell seats on each other’s flights.

    Codeshares are becoming increasingly popular post-pandemic according to aviation experts, as airlines want to fly to more destinations but are suffering staff shortages and airline production is still struggling with supply chain issues. 

    Although Doug’s ticket was purchased through Air Transat, the codeshare flight was operated by Porter Airlines.

    Doug Lee's passport
    The name discrepancy between Doug Lee’s passport and his Air Transat e-ticket meant he wasn’t able to board the flight. (Graphic design by Allison Cake/CBC)

    While he and his wife pleaded with several Porter agents at the airport, their friends and their friend’s daughter spent hours making frantic calls to the travel agency they booked with, and Air Transat agents.

    “That almost sounds like a joke,” said Lukács. “How many airline employees do you need to fix a name correction?”

    At one point, an Air Transat agent on the phone said Doug’s name had been corrected in their system — changed from “Doug” to “Douglas.”

    An large aircraft with the words Air Transat on the side is parked on a tarmac.
    Air Transat says that both Air Transat and Porter are ‘in the process of updating procedures’ so passenger name corrections can be made between the airlines. (Evan Mitsui/CBC)

    With that agent on the line, Doug says his friend handed the phone to the Porter agent at the counter, who said she could not see the correction on her screen. Therefore, Doug was still out of luck.

    “When two airlines enter into a codeshare agreement, they have to ensure that their systems can talk to each other,” said Lukács. 

    “Having a system that doesn’t enable what’s necessary means the system is broken.” 

    Porter Airlines’ director of communications, Brad Cicero, wrote in an email to Go Public that Air Transat was responsible to facilitate any corrections, as it “owns the ticket.”

    According to Cicero, the two systems are designed to “share specific information and fields relevant to bookings.” It is not clear why the Porter agent was unable to see Air Transat’s name correction on a screen.

    In an email to Go Public, Bernard Côté, director of communications for Air Transat, wrote that both Air Transat and Porter are “in the process of updating procedures” so that passenger names can be updated between the two airlines.

    A middle-aged white woman in a newsprint blazer sits on the edge of a desk in a classroom.
    Customer experience and retention specialist Anne Miner says Air Transat and Porter need to make ‘some serious effort’ to appease Doug and Nancy Lee. (Doug Husby/CBC)

    He did not reply when asked why a clear system of communication between the two airlines was not in place before selling tickets in a codeshare arrangement.

    “You really have to question how come these airlines held out to the public that they are a codeshare and able to handle passengers,” said Lukács, “when their systems are so disjointed that something as simple as a name correction could not be done.”

    Booking made through FlightHub 

    In an email to Go Public, Air Transat pointed a finger at the online booking travel agent, FlightHub.

    “In this particular case, the travel agency should have made the correction … before the departure date and reissued the ticket to Mr. Lee and his wife,” wrote Côté.

    The Lees say they had no idea there was a problem until they tried to check in. 

    When reached on the phone at the airport, a customer service rep for FlightHub said it was too close to the flight’s departure to correct the name on the ticket. The travel agency repeated this answer to Go Public.

    Lukács says it’s unfortunate FlightHub couldn’t make the fix, but that with hours before departure, it was up to the airlines involved to solve the problem.

    “Airlines should do everything in their power to ensure that they and the passenger jointly can meet the rules,” he said.

    WATCH | Travelling this season? Here’s some advice: 

    Travel advice from an air passenger rights advocate

    Featured VideoAir Passenger Rights advocacy group president Gábor Lukács shares his top tip for navigating travel disruptions.

    ‘Egregious customer service’

    At one point, Nancy says Doug mentioned to the Porter agent that he’d worked as an RCMP officer for over 30 years before he retired. The agent then asked if Doug had a government paycheque with him, said Nancy.

    “Who carries around a paycheque?” she said. “Even if Doug wasn’t retired.”

    The couple also offered to pay for another seat for Doug on the plane, using his full first name, in order to salvage their trip.

    “She said ‘There’s no empty seats, it’s full up,’ ” said Nancy. “I said, ‘There’s two empty seats! Our empty seats.”

    That didn’t work, either. Porter told Go Public it “doesn’t have the ability to cancel a booking made … for another airline.”

    An elderly white man and woman look at documents on their wooden kitchen table.
    The Lees look over their travel documents at home in Souris, P.E.I. (Aaron Adetuyi/CBC)

    The couple’s frustrations are echoed by customer retention specialist and business coach Anne Miner.

    “This [case] is particularly egregious,” said Miner, reacting to the fact that the airlines should have been able to fix the problem, and didn’t. “If the organization was my client, I would be letting them know that that was very poorly handled.”

    Miner says Air Transat and Porter need to make “some serious effort” to appease Doug and Nancy Lee, if only to protect their reputations. 

    Compensation

    After Go Public contacted Air Transat, the airline agreed to refund the cost of the couple’s tickets — about $2,200 — “as a gesture of goodwill.”

    It declined to compensate the couple for the almost $8,000 they lost to the Irish tour company.

    Lukács calls the offer “an insult.” 

    “Air Transat should be offering to compensate the passenger fully for all his losses and make him whole,” he said. “That’s just what Air Transat has to do when it so incredibly badly messes up.”

    Nancy Lee says that as seniors, it’ll be a long time before she and her husband can save up enough again for a trip like the one they’d planned to Ireland.

    “I would like [Air Transat and Porter] to do the right thing,” she said. “We all know what the right thing is.”

    Doug Lee says he, too, feels wronged and would like full compensation.

    “It’s hard to get past this one.”

    Submit your story ideas

    Go Public is an investigative news segment on CBC-TV, radio and the web.

    We tell your stories, shed light on wrongdoing and hold the powers that be accountable.

    If you have a story in the public interest, or if you’re an insider with information, contact gopublic@cbc.ca with your name, contact information and a brief summary. All emails are confidential until you decide to Go Public.

    Read more stories by Go Public.

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    Public Health Alert: Potential COVID-19 exposure at businesses in Assiniboia and Coronach

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    ​Saskatchewan Health Authority notified the public that an individual who tested COVID-19 positive visited the following business when the individual was likely infectious: August 26 – Southland Co-op, Coronach Food Store, 112 Centre Street, from 3-3:15 p.m.


    Public Health officials advised individuals who were at this location on the specified date during the specified time to immediately self-isolate if they have had or currently have symptoms of COVID-19 and to call HealthLine 811 to arrange for testing.


    All other individuals who are not experiencing symptoms should self monitor for 14 days after this exposure. It is important to note that individuals may develop symptoms from two to 14 days following exposure to the virus causing COVID-19.


    Additionally, the SHA alerted the public of possible exposure to COVID-19 at Fresh Start on 122 Third Avenue West from about 1:20 p.m. to 1:50 p.m. and another possible exposure at the Timothy Daniels Clothing Company on 316 Centre Street in Assiniboia from around 2 p.m. to 2:50 p.m. on August 25.


    Read more about Assiniboia and COVID on the SHA website.





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    Saskatchewan Health Authority apologized to the family and friends of Samwel Uko

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    “SHA officials have met with members of the Uko family and formally apologized for the events that transpired in our facilities prior to the passing of Samwel Uko on May 21, 2020. 


    “Our sincerest condolences go out to everyone affected by Samwel’s passing and most especially his parents and extended family. Samwel was a vibrant young man who sought help from us and we failed to provide him the timely assistance he needed. There are no words that can bring Samwel back, but I do want the public to know that we recognize how deeply we failed him.  


    “As an organization, we are committed to enhance access to mental health supports across Saskatchewan. Samwel’s tragic experience with our health system will strengthen our resolve to advance this work. 


    “We thank Samwel’s family for their participation in our review of his care and for accepting our formal apology.” 


    In the early evening of May 21, 2020, Samwel Uko sought help from the Emergency Department at Regina General Hospital and was denied care. 


    Facts about the situation point to multiple factors influencing this tragic outcome rather than a single cause, including (but were not limited to) conflicting information on the patient’s identity; the process for registration of an unidentified patient was not utilized; information sharing practises with key partner organizations; the processes involving the removal of patients and/or visitors. 


    Additional areas for improvement were also identified around adaptation of COVID-19 screening practices, better coordination of mental health supports in the Emergency Department and additional staff awareness of Stop the Line protocols aimed at avoiding potential harm. 


    The rest of the quality improvement summary and recommendations can be read on the Saskatchewan Health Authority website:


    https://www.saskhealthauthority.ca/news/releases/Pages/2020/July/Official-Apology-and-SHA-follow-up-on-review-of-Samwel-Uko%E2%80%99s-care.aspx





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    Publicly funded genetic test for suitable antidepressants would save health-care costs: study

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    VANCOUVER — Loss. That’s the word that comes to mind when Linda Riches thinks of the debilitating depression that robbed her of the ability to fully care for her son, advance in her career and pursue her goal of a PhD in education.

    VANCOUVER — Loss. That’s the word that comes to mind when Linda Riches thinks of the debilitating depression that robbed her of the ability to fully care for her son, advance in her career and pursue her goal of a PhD in education.

    Riches, 67, said she was prescribed at least a dozen antidepressants, starting in her 30s, but they failed to lift her mood while she missed a lot of days in her job as a high school teacher. When she would return to work, she felt isolated and alone among co-workers she believed would have responded differently if she’d had a physical illness.

    “If you’ve been off because of a mental health issue, people just don’t want to talk about it. So they ignore it. Nobody wants to come and say, ‘Is there anything I can do to help you?’ ” she said from her home near Prince George, B.C.

    Years went by as she started to lose hope before one medication turned out to be the right fit.

    Now, Riches says she hopes others can avoid a trial-and-error experience by having a genetic test to help predict which drugs would likely work best for them and cause fewer side-effects.

    Known as pharmacogenomic testing, such personalized treatment is available for a fee. A lab examines DNA obtained from a sample such as from blood, saliva or a cheek swab to identify the genetic variants that affect how the patient would metabolize and respond to specific medications.

    Riches is one of three patients who took part in a University of British Columbia study into the cost savings offered if pharmacogenomic testing were to be publicly funded.

    A study published Tuesday in the Canadian Medical Association Journal suggests that providing the test as a standard part of care could save $956 million over 20 years for the health-care system in British Columbia alone. That excludes all the personal and economic savings from people returning to work, being able to afford child care and having a better quality of life.

    Stirling Bryan, a senior author on the study, said more than 35 antidepressants are available in Canada but nearly half of patients do not respond to the first medication they are prescribed and about a quarter of those report intolerable side-effects.

    Genes are responsible for about 42 per cent of the variation in how people respond to antidepressants, said Bryan, a professor at UBC’s school of population and public health and a senior scientist at Vancouver Coastal Health Research Institute.

    Researchers accessed about 194,000 patients’ health data from 2015 to 2020. It included medications they were typically prescribed for major depression as well as clinical trial data linking genetic information to appropriate antidepressants. From that, they developed a simulation model for how people would fare over 20 years if they did not have pharmacogenomic testing compared with predictable outcomes with that testing.

    Bryan said about 37 per cent of patients who don’t respond to various medications are deemed to have treatment-resistant depression, sometimes after they give up trying out of frustration, at which point they may need more doctors’ visits, including psychotherapy. They could also end up in hospital for electroconvulsive therapy (ECT) or other treatment, adding to health-care costs.

    “One in 10 Canadians will experience major depression in their lifetime,” said Stirling, believing that widespread availability of pharmacogenomic testing could save billions of dollars throughout the country.

    Beyond the financial savings, the study showed that an anticipated 1,869 lives would be saved over 20 years, Bryan said.

    Few patients get a genetic test to determine which antidepressants could be best suited to them, but more people are choosing that option, usually by spitting into a tube they mail to a lab.

    However, doctors may not know how to interpret someone’s genetic profile to help guide their prescribing decisions, said Bryan, urging more education on that through a program that would fund the testing.

    Research on pharmacogenomic testing is also underway elsewhere in Canada.

    Dr. Paul Arnold, a child and adolescent psychiatrist and director of the University of Calgary’s Mathison Centre for Mental Health Research and Education, is involved in a study for patients between ages six and 24 who are either starting on medication or about to switch to a different drug.

    DNA samples have so far been collected from about 1,000 patients in Alberta, British Columbia, Saskatchewan and Alberta, but the goal is torecruitanother 2,000 children and young adults, Arnold said.

    The study initially included participants up to age 18 but expanded because most mental illnesses start before age 25.

    The samples are being tested by a publicly funded lab but the hope is that costs could eventually be covered by the Alberta government depending on findingsafter researchers analyze prescribing patterns and changes in use of health-care services, Arnold said.

    “The exciting thing about pharmacogenomic research is that you can see the immediate impact,” he said. “The goal is to catch (patients) early, before they go through that journey of having been on multiple medications without success.”

    Dr. Jitender Sareen, a psychiatrist who is medical director of the mental health program for the Winnipeg Regional Health Authority, said plans are underway to launch a study that would determine the impact of pharmacogenomic testing for hospitalized adults, including seniors taking medications for multiple conditions.

    “Our aim is to recruit all adults but we wanted to start on our inpatient units because there is mixed evidence about whether this kind of pharmacogenomic testing can actually reduce the length of hospitalization,” he said.

    Pharmacogenomic testing currently costs between $200 and $400, but providing it to everyone who needs antidepressants would benefits the health-care system, care providers in the community as well as patients, Sareen said.

    “People get tired of trying different medications and this could at least help guide treatment.”

    This report by The Canadian Press was first published Nov. 14, 2023.

    Canadian Press health coverage receives support through a partnership with the Canadian Medical Association. CP is solely responsible for this content.

    Camille Bains, The Canadian Press





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    Infrastructure Improvements Coming to Battlefords Union Hospital

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    The Saskatchewan Health Authority (SHA) is pleased to inform residents of North Battleford and area of the upcoming major capital infrastructure improvements to the Battlefords Union Hospital (BUH) operating room. These enhancements mark a significant step towards improving patient care, enhancing safety, and delivering exceptional health-care services.  

    To ensure the smooth progress of these needed improvements, temporary changes to surgical services will be in effect. Beginning at 5 p.m. on Friday, July 21, surgical services will be temporarily unavailable at BUH. Surgical services will resume at half capacity 8 a.m. on Tuesday, August 1. Full resumption of surgical services is expected on Tuesday, August 8 at 8 a.m.

    No surgeries have been cancelled, as this is a planned improvement project. Obstetrical patients whose pregnancy is considered high-risk should contact their obstetrician or family physician in advance of their due date to discuss their birth plan.

    In the event of an emergency, patients should call 911. If residents have questions regarding their health or mental health, professional advice is available by calling 811 to reach the Saskatchewan HealthLine toll-free 24 hours/day.

    Facility upgrades and improvements support patient and staff safety and enhance service delivery.   The investments in maintaining and upgrading the infrastructure at BUH will make a lasting impact that benefit patients, families, and health-care providers.



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