As cyberattacks become more common in the health-care sector, experts say Canadians should have a copy of their medical records.Â
In this digital age, experts argue that having a copy of health records gives patients more control and authority over their care — particularly if those records become inaccessible to health-care providers.Â
“We should have immediate, easy, digital access to it so that we are informed of what’s going on in our own health and in our own lives,” Tracie Risling, member and past president of the Canadian Nursing Informatics Association.Â
“I think it helps patients to feel more empowered in their own care.”Â
Five southwestern Ontario hospitals impacted by a ransomware attack last month are still trying to recover their systems — a process that is expected to take until mid-December. But with systems down, some patient procedures and treatments have been stalled.Â
In a joint statement last week, the hospitals said that while systems are down, doctors might not have access to a patient’s past records or medical history, a person’s current list of medications or reports from other clinicians involved in their treatment.Â
Without access to this information, care for some people is up in the air.Â
TransForm, the IT provider for the hospitals hit by the cyberattack southwestern Ontario, declined a request for comment. As the company works to restore the systems, it’s still unclear whether hospital backups were destroyed and whether any patient data was lost.
Tracie Risling is a member of the Canadian Nursing Informatics Association. The group encourages research and development of new technology to support digital health strategies. (Submitted by Tracie Risling)
No province-wide patient portal
Currently in Ontario, there is no province-wide health portal that gives people access to their electronic health record. Both the federal and provincial governments say they are working toward this.Â
Governments and health-care organizations have partnered with Canada Health Infoway — a pan-Canadian institution that is creating a national electronic health record platform for all Canadians.Â
The 10-year plan from Canada Health Infoway is still in its early stages, and some provinces are further along than others when it comes to upgrading their technology.
When asked about having a system like this, the provincial Ministry of Health said in an email that it is “working towards creating a more integrated patient record system.”Â
Companies fill the voidÂ
Right now, the province has a system that only health-care professionals can access called ConnectingOntario. The portal provides up-to-date information on a patient’s health records, including their medications, lab results, diagnostic imaging reports and recent hospital visits.Â
When it comes to giving patients access to this information, some Ontario hospitals have created their own portals or partnered with companies.Â
Toronto-based company PocketHealth is one of them.Â
This is a screenshot of the PocketHealth website. It is a company that partners with hospitals and one of its services is patient access to their health data. (Jennifer La Grassa/CBC)
Co-founder Rishi Nayyar says the company is connected to more than 600 hospitals in North America, giving more than one million patients access to their health records.
Of the hospitals impacted by the ransomware attack in southwestern Ontario, Nayyar says they are only partnered with Windsor Regional Hospital.Â
Through PocketHealth, patients can pay $10 a month or $49 for a year’s worth of unlimited access to their medical records. For those needing financial assistance, Nayyar says the company has a program in place to help.Â
“When it comes to something as important as your health, you should have the most up to date record, just like the hospital will … so you know what’s happening, so you can read the reports yourself so you can walk into your doctor’s appointment actually educated,” he said.Â
Since the cyberattack took place, Nayyar says they disconnected from Windsor Regional to protect their own systems. Until that connection is turned back on, patients won’t be able to see any new information, but still have access to their historical records.Â
Risling, who is also an associate professor in the faculty of nursing at the University of Calgary, says Canadians shouldn’t have to pay to access these records.Â
“It’s not something that should be an exclusive option, it has to be an equitable option,” she said.Â
“We’ve already had problems and inequities in how health care is delivered and I don’t want electronic health record access for patients to be another example of that.”Â
In southwestern Ontario, participating hospitals use ConnectMyHealth, which is free for people to access on a computer or mobile phone.Â
According to ConnectMyHealth’s website, it pulls real-time data from hospitals but doesn’t include records from a person’s family doctor.Â
A screenshot of the portal on its website shows that it provides patients with a variety of information about their care, including their blood test results, lab results and medications.Â
Added risk to having multiple copies
And while cybersecurity expert David Shipley agrees that having a backup of your medical records is “smart,” he says it also comes with added risk.Â
David Shipley, CEO of Beauceron Security, says there’s always added risk when people have more copies of sensitive information. But he says the benefit of having a copy of your medical records outweighs the risk. (Submitted by David Shipley)
“Now individuals are going to be trying to protect their data and most Canadians are not prepared to protect that kind of sensitive data and there are no technological silver bullets that I can say guarantee that this data is safe,” said Shipley, who is the CEO at cybersecurity organization Beauceron Security.Â
“Is that risk worth it when we talk about patient empowerment? I think so.”Â
Shipley says he’s encouraged by the patient portals he is seeing in some provinces, like New Brunswick, but notes that this requires continued investment in health-care IT.Â
The College of Family Physicians of Canada (CFPC) says it has heard the concerns of doctors across the country who opposed plans for a third year of training, originally scheduled to start in 2027.
“We have ceased the implementation of the third year in family medicine residency training and will undertake a comprehensive review of this decision,” newly elected CFPC president Dr. Michael Green wrote in a statement.
He said the college would collaborate with its members, chapters and partners “to address current and future challenges in family medicine together.”
More than 91 per cent of the 2,775 physicians registered to vote at the CFPC’s annual membership meeting Nov. 1 approved a motion to “immediately cease the implementation of the third year in family practice program,” establish an independent review committee to present recommendations, and then decide what to do, based on evidence.
Paul Dhillon, a family physician from Sechelt, B.C., introduced the motion and three others calling for more transparency. He called the decision “a great first step.”
“I’m looking forward to seeing when and if they release the documents that led up to this decision,” he said.
Dr. Paul Dhillon’s motion calling on the College of Family Physicians of Canada to immediately cease plans to require a third year of training passed overwhelmingly at the annual members’ meeting on Nov. 1. Dhillon says he is happy the college is backing down on the change. (Andrew Lee/CBC)
The college has said a mandated third year of training, starting in 2027, would prepare physicians to deal with more complex cases, including elder care, mental health and addictions and Indigenous health. An updated and “modernized” education would also help them work in multi-disciplinary teams with new technologies.Â
“If we look forward 10, 15 years into the future, what are the new skills that family doctors are going to need?” Green said in an interview on Nov. 2, the day after the vote.
“I think we all want, in the end, what’s right for Canadians, which is a strong primary health-care system as our foundation, with experienced and well-trained family doctors.”
Becoming a family doctor in Canada is a 10-year process: Four years of undergraduate education, four years of medical school, and two years of family medicine specialty training. Family doctors already have the option of adding a third year to focus training on a specific area of practice, and all physicians do continuing education throughout their careers.
At a time when one in five Canadians doesn’t have a family physician, there is concern an extra year of training would make the shortage even worse.
Physicians, medical students and residents have spoken out against the mandated third year of training, saying the college needs to provide evidence it would provide better outcomes to patients and make their practices more sustainable.
Provincial health ministers were also “unanimous” at their October meeting in Charlottetown that the residency should stay at two years, B.C. Health Minister Adrian Dix told reporters after the meeting.
Yash Verma, a first-year medical student at the University of Toronto, is part of the first cohort of students that would have been impacted by an additional year of family medicine training. (Alexis Raymon/CBC)
Yash Verma, a first-year medical student at the University of Toronto, said he and many of his classmates are happy with the decision to halt the third year. Theirs is the first cohort that would have been impacted by the longer residency.
“It really goes to show the power we have as a group to collectively enact change,” he said of the advocacy and lobbying efforts.
“I’m optimistic about the future of family medicine.”
The college will organize town hall meetings and meet with provincial health ministers, the Canadian Medical Association, the Society of Rural Physicians, university programs and other groups to hear their concerns, Green said.
National health organizations are demanding the federal government immediately regulate the sale of flavoured nicotine pouches, a product Ottawa approved for sale in July with no restrictions on how it’s advertised or who can buy it.
“It is completely legal for stores to sell these nicotine pouches to children of any age,” Rob Cunningham, a senior policy analyst with the Canadian Cancer Society, told a joint press conference in Ottawa Tuesday.Â
“It simply boggles the mind.”Â
The pouches, produced by cigarette manufacturer Imperial Tobacco Canada Ltd., do not contain tobacco but do contain nicotine, a drug Health Canada says is as addictive as heroin or cocaine.
“It may say on the label that the product is only intended for those over age 18, but this is useless,” Cunningham said. “A retailer that sells to minors will face no offence, no charges and no fines.”
Approved under the Natural Health Product Regulations under the name Zonnic, sales of the pouches as a smoking cessation product started in October at gas stations and corner stores.
But health organizations such as the Canadian Cancer Society and the Canadian Lung Association argue these products are being deliberately marketed to children.
“These products are attractive to youth. They come in appealing flavours. They come in containers that could well hold candy. Of course youth are going to be interested in them,” Cunningham said.
“Imperial Tobacco is using classic lifestyle advertising we saw for cigarettes as promoting these addictive products in places where youth are exposed, such as convenience stores and Instagram.”
Multiple health groups say they fear that Zonnic, which hit Canadian shelves in October, is specifically targeting young people. There are no age restrictions limiting who can purchase the flavoured nicotine pouches. (Turgut Yeter/CBC)
Health groups looking for sale suspension
The health organizations aren’t looking for an outright ban of the nicotine pouches — but they want Health Canada to reclassify them as a prescription product or suspend their sale until regulations are brought in to prevent them from being sold to children.
Both approaches, the groups say, could be done quickly without regulatory changes.
They also want Ottawa to impose a temporary moratorium on the approval of any new nicotine products under Canada’s natural health regulations.
“It’s just a matter of time before there is going to be widespread use, unless action is taken,” Cunningham said.
CBC News has reached out to Health Canada and has not received a response.
“We are looking at this closely to ensure that these products are sold for the purpose for which they were approved,” wrote Christopher Aoun, press secretary for Health Minister Mark Holland.
“We are deeply concerned of reports of tobacco companies marketing nicotine products, such as pouches, to children and those under 18.”
An ad for Zonnic, flavoured nicotine pouches sold in Canada, posted last month on the company’s Instagram account. (Zonnic Canada/Instagram)
Imperial Tobacco wants to sell in pharmacies
Imperial Tobacco Canada said it applied for approval for Zonnic in Canada nearly two years ago. It said it ultimately wants to sell the product in pharmacies, which takes longer to approve than retail sales elsewhere.
“It’s part of our journey to create a better tomorrow,” said Eric Gagnon, vice president of legal and external affairs for Imperial Tobacco Canada.
“We know that there’s a lot of adult consumers and a lot of adult smokers that want to quit smoking, but it’s not always easy.”
Zonnic is classified as a natural health product, not a pharmaceutical, Gagnon said, since it contains 4 mg or less of nicotine.
“These health groups have been fighting tobacco companies for decades in Canada, and everything that we try to do they always oppose it,” he said.
“They’re more concerned that tobacco companies are trying to reinvent themselves. We recognize the health risk associated with smoking and we believe it’s fair for us to put a less harmful alternative to cigarettes on the market. But they don’t like that.”
Gagnon said all the product’s ads on social media are targeted at adults 25 years and older and they instruct retailers not to sell the products to minors.
“These products are not for kids,” he said.
An ad for Zonnic posted in October after the flavoured nicotine pouches began to be sold in Canada. Health groups say the packaging is similar to candy packaging and would easily appeal to youth. (Zonnic Canada/Instagram)
“The federal government didn’t clamp down on the advertising for over a year. They waited for the problem to become apparent,” said Cynthia Callard, executive director of Physicians for a Smoke-Free Canada, adding that Ottawa waited for data on youth vaping to come in before restricting marketing.
“We know very little, actually, about the health effects of these products … in the same way we didn’t know about cigarettes 100 years ago.
“Most people who become addicted to nicotine do so during their adolescence. We have to learn a lesson from the vaping experience.”
Premier Doug Ford’s government gives a for-profit clinic more funding to perform certain OHIP-covered surgeries than it gives Ontario’s public hospitals to perform the same operations, CBC News has learned.
Ontario’s government has never before made public the rates it pays a private clinic in Toronto to perform thousands of outpatient day surgeries each year. Â
Through a freedom of information request, CBC News obtained documents that reveal those funding rates for the first time. You can see one of those documents for yourself at the bottom of this story.
Four senior officials who work in different parts of Ontario’s hospital system reviewed the documents, and all four say the rates being paid to the privately-owned Don Mills Surgical Unit Ltd. are noticeably higher than what the province provides public hospitals for the same procedures.Â
That discrepancy raises questions about the government’s imminent plans to expand the volume and scope of surgeries performed outside of hospitals, including the potentially lucrative field of hip and knee replacements. Â
Ford and his health minister have pitched this expansion as a cost-efficient way to get more surgeries done and reduce wait times.Â
Don Mills Surgical Unit Ltd. is part of Clearpoint Health Network, the largest chain of private surgical clinics in Canada. Clearpoint is wholly owned by Kensington Capital Partners Ltd., a private equity firm with $1.5 billion in investments. (Michael Aitkens)
However, many health-care professionals are concerned that outsourcing more surgeries to privately run for-profit clinics would merely shift resources from Ontario’s hospitals and boost clinic owners’ revenues, without actually shortening wait lists.Â
The documents show provincial agency Ontario Health contracted Don Mills Surgical Unit Ltd. at the following per-surgery funding rates in each of the three fiscal years starting from 2020-21:Â
$1,264 for each procedure classed as minor complexity (such as cataract surgery)Â
$4,037 for each moderate complexity surgery (such as a laparoscopic gallbladder removal)Â
$5,408 for each higher-complexity surgery (such as repairing a large tear of a rotator cuff).Â
The funding rates do not include how much the surgeon bills OHIP for each operation. The physician’s billing for a particular OHIP-covered surgery is identical whether it takes place in a hospital or a private clinic. Â
WATCH | CBC’s Mike Crawley breaks down what Ontario pays a private clinic in Toronto:
Ontario for-profit clinic paid more than hospital for same surgeries
Featured VideoThe Ontario government is paying a for-profit clinic more than it pays its public hospitals to perform identical, provincially covered surgeries, according to documents obtained by CBC News.
‘Egregious’ overpayment: chief of surgeryÂ
In separate interviews, senior public hospital officials who reviewed how those rates applied to the 70 different surgeries on the Don Mills list said the province provides their hospitals less funding per surgery for identical procedures.Â
The officials spoke on condition of anonymity because they feared talking publicly about the province’s funding arrangements could bring financial repercussions to their hospitals.Â
“The overpayment for these minor things is egregious,” said the chief of surgery at a large Ontario hospital. “It doesn’t look like great value for money.”Â
Health Minister Sylvia Jones says the government’s plan to outsource more surgeries is ‘really about people having access and making sure that they’re not sitting on wait lists.’ (Frank Gunn/The Canadian Press)
The $4,037 of funding allotted to Don Mills Surgical Unit (DMSU) for each moderate complexity surgery is “very generous” compared with how hospitals are funded for comparable operations, the chief of surgery said. Â
A director of surgery at another hospital says those funding rates would allow significant profit to flow from the public purse to the clinic’s owners.Â
Ministry funding included ‘premiums’
“If I were running that centre, I would be a millionaire,” said the surgeon. “There’s a tonne of money to be made.” Â
A third senior health-care executive, who has led surgical programs at multiple hospitals in Ontario, described the rates as “much higher” than the per-surgery funding that flows to hospitals.Â
A spokesperson for Health Minister Sylvia Jones says the province contracted DMSUÂ as part of its efforts to catch up on backlogs of publicly funded surgeries stemming from the COVID-19 pandemic.Â
The Ministry of Health “came to an agreement with DMSU on a pricing structure for day surgeries, grouped on their complexity and included price premiums. These premiums were also given to hospitals to incentivize increased surgeries,” said Jones’ spokesperson Hannah Jensen in an email.Â
Earlier this month, Jones defended the government’s outsourcing of surgeries and its plans to move more procedures outside of hospitals.Â
“It’s really about people having access and making sure that they’re not sitting on wait lists, they’re not having to wait at home, they’re not off work,” Jones said in an interview on Nov. 2.Â
‘Same physicians as hospitals,’ says JonesÂ
CBC News asked Jones if she could commit that surgeries performed in private clinics under the government’s expansion plans will not cost the province more than in hospitals.Â
“What I can commit to is that regardless of where you get your surgery, you are being treated and assessed and having access to … licensed regulated healthcare professionals, the same physicians, doctors, anaesthetists who are practicing in our hospital system,” she said.Â
The people who run hospitals are deeply concerned that surgeons, anaesthetists and operating room nurses shifting to private clinics will weaken the ability of hospitals to provide the care expected of them.Â
That’s because surgeons who are attached to a hospital don’t just do scheduled surgeries: as part of their deal to have credentials at hospitals, they’re expected to put in clinical shifts and take turns being on call for emergency surgeries.
Documents obtained through a freedom of information request show the province provides Don Mills Surgical Unit $1,264 for each cataract removal. Hospitals are funded $508 per surgery and the non-profit Kensington Eye Institute says it receives $672. (Jacques Poitras/CBC)
CBC News requested an interview with senior officials from Don Mills Surgical Unit. The company declined the request, but sent a statement by email.Â
“The surgical services delivered through our state-of-the-art facility have been an integral part of the Ontario healthcare system for decades,” said Don Mills Surgical Unit’s director of operations, Sara Mooney.Â
‘High patient satisfaction’
“We operate within the funding levels and expected volume budgets assigned by the province to reduce wait times and restore quality of life for Ontarians who’ve been waiting for essential surgeries,” Mooney said. “Our high patient satisfaction rate is testimony to the quality of care provided.”Â
The documents show Don Mills Surgical Unit Ltd. was allocated $3.66 million in what’s described as “Private Hospital Surgical Recovery Funding” for 664 minor complexity surgeries, 465 moderate complexity and 175 higher complexity surgeries during each of the 2021-22 and 2022-23 fiscal years.Â
The documents do not show how many surgeries were actually carried out, nor which of the 70 different surgical procedures on the list were performed. The Ministry of Health said it could not provide a breakdown because DMSU does not submit “procedure-level data.”Â
CBC News asked Don Mills for specifics. Mooney said the surgeries provided under the program were orthopaedic, ear, nose and throat, cataract, general, and medically necessary plastic surgeries.Â
Former health minister Christine Elliott is registered to lobby Premier Doug Ford’s government on behalf of Clearpoint Health Network Inc., which runs Don Mills Surgical Unit. Her official lobbyist registration says her goal is to ‘engage the government in updating and increasing the base funding amount available to Clearpoint.’ She is pictured here with Ford in July 2018. (Chris Young/Canadian Press)
The documents also show Don Mills was funded an additional $1.3 million in 2022-23 to perform another 1,041 minor surgeries at $1,264 each. In December 2022, Ontario Health also gave it another $263,000 in what it described as “one-time funding to support the operation of private hospitals.”Â
Ontario’s end-of-year financial statements, the public accounts, show the Ministry of Health’s annual payments to Don Mills ran consistently at $1.32 million in the years leading up to the pandemic, and have quadrupled since, hitting $5.27 million in 2022-23. A government official confirmed that the private clinic is continuing to receive funding this year under the surgical recovery program.Â
Christine Elliott lobbying for the company
Don Mills Surgical Unit is part of Clearpoint Health Network, the largest chain of private surgical clinics in Canada.Â
Clearpoint is wholly owned by the $1.5 billion private equity firm Kensington Capital Partners Ltd., which launched the chain through a $35 million purchase of clinics in Ontario, Manitoba, Alberta and B.C. in 2019.Â
Last week, former health minister Christine Elliott registered to lobby the Ford government on behalf of Clearpoint. Her official registration says her lobbying goals are to “engage the government in updating and increasing the base funding amount available to Clearpoint.”Â
Clearpoint says about 90 per cent of the surgeries performed in its clinics across Canada are publicly funded.Â
The higher per-surgery funding to Clearpoint’s clinic debunks the government’s claims about the benefits of outsourcing OHIP-covered procedures, says Andrew Longhurst, a health policy researcher at Simon Fraser University.Â
“Having this [funding]Â information tells us that the main rationale that the government has used to argue for greater for-profit delivery simply doesn’t pass the sniff test,” said Longhurst in an interview.Â
“Taxpayers are having to pay significantly more to have the same procedures done in private, for-profit facilities, so investors can make a return,” Longhurst said. “I see that as a very bad deal for the public.”Â
To compare per-surgery funding rates, CBC News reviewed official funding documents called Hospital Service Accountability Agreements posted by a variety of Ontario hospitals.Â
Cataracts and knee arthroscopy
Two common procedures on the list at Don Mills that the province also funds on a per-procedure basis in hospitals are cataract surgery and arthroscopic knee surgery.Â
While the contract shows the province provides Don Mills $1,264 for each cataract operation, the funding agreements with hospitals show $508 per procedure.Â
WATCH | She paid thousands more than she needed to at a private clinic:
She paid thousands more than she needed to at a private clinic
Featured VideoHealth Canada reports show private, for-profit clinics are upselling patients on extra services they don’t need. One Ontario patient says a private clinic had her sign off on additional services that cost her thousands and even tried to get her to have another surgery that she didn’t need.
“Knee arthroscopy with meniscus repair” is defined as a Level 2 or moderate complexity procedure in the Don Mills agreement, funded at $4,037 per surgery.Â
The funding to hospitals for “knee arthroscopy (degenerative meniscus and joint)” ranges from $1,273 per surgery at Toronto’s University Health Network to $1,692 each at Sunnybrook Health Sciences Centre. Â
‘No justification’
“There’s no justification for this that I can possibly think of,” said Dr. Dick Zoutman, a former chief of staff at two major hospitals in the province, now a board member of the union-backed Ontario Health CoalitionÂ
“The costs to the Ontario taxpayers are substantially more for exactly the same service,” said Zoutman in an interview. “Frankly, I think it’s nonsense.”Â
The health minister’s spokesperson says it’s not possible to make an accurate comparison between the funding Ontario gives to an independent facility like DMSU and the funding given to a hospital to provide the same procedure, because hospitals also receive separate global operating budgets.Â
“Community surgical and diagnostic centres receive one-time funds for procedures only and have to absorb any capital or operating costs, unlike hospitals,” said the spokesperson. “These centres may have higher costs for purchasing equipment or, in some cases, having to rent equipment.”Â
On the Clearpoint Health Network website, the company says the Don Mills Surgical Unit is a state-of-the-art facility that includes six operating rooms. ‘Our facility delivers thousands of OHIP procedures annually to assist in the efficient and effective management of many wait list procedures,’ the website says. (Clearpoint Health Network)
However, hospital officials say the global operating budgets fund the many other things hospitals do beyond outpatient surgery. They also question why the province would subsidize a private clinic’s costs by paying it more money per procedure.Â
“I don’t really understand the decision-making process [the province] used for setting these particular rates,” said a senior hospital executive.Â
There is “no point” in the government outsourcing surgeries to for-profit clinics if they can’t perform surgeries more cost-effectively than hospitals can, the executive said. “You would be wasting taxpayers’ dollars.”
Ontario doctors have urged the government to create non-profit surgical centres in its move to expand the scope of surgeries performed outside of hospitals.   Â
The government allocated $300 million across Ontario in 2022-23 to tackle the increased backlog of surgeries and diagnostic procedures driven by the pandemic, the bulk of which went to hospitals.Â
“A single rate setting-approach should be established for both public hospitals and private clinics offering the same clinical services,” said Anthony Dale, president of the Ontario Hospital Association, in a statement.Â
The government’s plan to increase the number of surgeries done outside hospitals includes adding hip and knee replacements to the list in 2024. The current per-procedure funding to hospitals is around $8,100 for each knee replacement and $8,900 for each hip replacement.Â
Here’s a document CBC Toronto obtained showing the funding agreement the province struck with a privately-owned clinic:
Musician Kelsey Arsenault thought bridging music and health care in music therapy was the perfect occupation. Until she couldn’t pay her bills. (Malone Mullin/CBC)
This is Part 2 of The Grind, a new series from CBC Newfoundland and Labrador on people who are working multiple jobs to offset the rising cost of living.Â
Guitars and basses adorn the walls of Kelsey Arsenault’s St. John’s living room.
There’s a cello tucked into the corner, beside a keyboard waiting to be shoved in its case and lugged to the next downtown gig. Her framed music degree hangs above an old upright piano.
These days, Arsenault is using the instruments less than ever.
The 28-year-old had to give up on her dream job last year, when she realized that despite juggling multiple jobs — like a growing number of Canadians — she still couldn’t afford to pay rent.Â
Arsenault holds a master’s degree in music therapy. When she moved home to Newfoundland to start her practice, she picked up two part-time therapy positions — one of them with a provincial health authorities — and handled, at her peak, about 28 clients.Â
But with the cost of groceries, bills and fuel rising across Canada in the past two years, she realized her income needed a boost.
“I was getting by … but then I needed to pick up a third job, really to supplement my income because I just couldn’t make my rent,” Arsenault says, sitting on the bench of her worn piano.Â
“I had bills to pay. I had student loans from the degree I just got.”
WATCH | Kelsey Arsenault on leaving her career passion out of necessity
She has a master’s degree and held 3 jobs — but needed a desk job to ‘survive’
Featured VideoKelsey Arsenault is a trained music therapist, and even though she had two jobs in her field — in addition to working in a bar in downtown St. John’s — she had to give it all up to pay the bills. Sarah Antle tells her story as part of the CBC Newfoundland and Labrador series The Grind.
One in a million
Arsenault is one of a million Canadians who work more than one job, according to a StatsCan report published in August. As CBC News reported last week, one-third of those now work multiple jobs out of necessity, as opposed to by choice.
In the St. John’s metro area, ballooning rent in the last two years — compounded by a tighter housing supply and the rising cost of consumer goods — has left people like Arsenault racking up jobs to keep up with the inflationary squeeze.
Arsenault’s third job saw her serving in a downtown bar.
“That was going on till 3 a.m., and then I was getting up in the morning and working with a little kid,” she recalled.Â
“It just was exhausting. When you’re working with a lot of complex needs and different emotions, you’ve got to give a lot of yourself to those positions.… You’re really putting a lot into that.”
Kelsey Arsenault has been playing piano as long as she can remember. (Submitted by Kelsey Arsenault)
Arsenault gave up her therapy career and serving gig last fall, trading it for a nine-to-five desk job that she finds emotionally unstimulating but pays about $60,000 a year. After taxes and deductions, she brings home about two-thirds of that. (In order to protect Arsenault’s livelihood, CBC News has agreed not to identify her current employer.)
It’s the kind of uninspiring office career she spent her 20s trying to avoid, but now requires to pay off her degree.Â
And that degree was meant to land her an occupation that she loves but can no longer afford.
“I was working evenings, working mornings, working all kinds of scattered shifts just to get through,” Arsenault said. Rising rent — and over $35,000 in student debt — became an increasingly crushing burden.
“It came down to really needing to … pay my bills, do what I had to do to survive.”
These days, music has taken a backseat but remains a second job that takes up the vast majority of her spare time. She spends evenings and weekends rehearsing, practising and composing, refusing to allow her array of instruments to gather dust.
“When you’re starting a dream and you’re going for it,” she says, “[you think], ‘This is going to be it.’ Like, ‘I’m going to be a music therapist. I’m going to start my own private practice.’Â
“And then you … get out in the real world, and, like — you’re trying to buy a block of cheese.”
Arsenault, who released her first album this year, says the silver lining in giving up her dream job was being able to work on her music. (Ted Dillon/CBC)
A disturbing trend
Experts contacted by CBC News have painted a grim picture for working Canadians in 2023.
“The price of everything we buy has been going up rapidly,” says Walid Hejazi, an economics professor at the Rotman School of Management in Toronto.
“Our incomes are not keeping up, which means our purchasing power is falling. Which means all of these people that were barely making ends meet in the best of times now all of a sudden are incredibly challenged.”
You … get out in the real world, and, like — you’re trying to buy a block of cheese.– Kelsey Arsenault
Julia Smith, an assistant professor of labour studies at the University of Manitoba, says Canada is seeing a trend of workers unable to use their education — “folks going to school for degrees or diplomas or whatever it is … and then coming out and not necessarily being able to find work.”
Smith says more and more people are having to give up jobs that they are passionate about to cover their life expenses.Â
“Do I need to get a second job? Can I keep this job? Do I just cut back? Do I skip meals?” Those are the questions people are asking themselves, she says.
Karen Foster, an associate professor at Dalhousie University, researches the sociology of work. She says there’s a direct link between socioeconomics and health.Â
“We aren’t meant to work 24 hours a day,” she says. “We’re meant to have rest and have community time and family time and friend time and alone time.”Â
In rural Atlantic Canada, holding several jobs at once — also known as occupational pluralism — isn’t a historically rare phenomenon. Often, it permits the worker the flexibility to earn an income where and when they want, particularly in small, remote economies, or do something they love — such as make and perform music.
Workers unable to use their education
But Foster has noticed a disturbing trend.
“The problem arises when those multiple jobs are incompatible, or burn you out, or are not freely chosen,” Foster says.
“And in our current economy, more people are being pushed into this bad version of [multiple job holding].”
But Arsenault hopes that by combining music and health cares means generating a modest income that could keep her housed and fed.
“I do hope to go back to doing music therapy someday, but I’m doing this for right now,” she says.
The Dose24:00What do I need to know about using antibiotics correctly?
As the season for coughs and colds returns, medical experts have a reminder: antibiotics aren’t a go-to treatment for common viral respiratory infections.Â
“I think that a lot of people are in the habit of still seeking antibiotics if they’re finding that their illness is prolonged or more severe, just in case,” said Dr. Lynora Saxinger, an infectious diseases specialist at the University of Alberta Hospital in Edmonton.
Overprescribing — including at a patient’s request — and misuse of antibiotics is fuelling antibiotic resistance, a global health threat, giving rise to superbugs that can’t be treated by first-line antibiotics.Â
Saxinger says patients who are prescribed an antibiotic for an illness the drugs don’t treat can be given a false perception of their effectiveness.
“They get a prescription, it’s for a virus, but they start to get better shortly after because they’ve just peaked in their illness while this whole process was going on,” she told Dr. Brian Goldman, host of The Dose podcast.
“So there’s also a learned behaviour where people associate getting better with having had an antibiotic prescription.”
Growing concern
The risk of antibiotic resistance is increasing year over year and affecting patients in hospital on a daily basis, according to infectious diseases physician Dr. Jerome Leis.
“We have, for example, patients who have an infection that, because of resistance, now requires an intravenous course of antibiotics rather than pills, or now requires a second-line antibiotic that not only is less effective, but has increased risks to the patient,” said Leis, medical director of infection prevention and control at Sunnybrook Health Sciences in Toronto.Â
Doctors are now more often taking a wait-and-see approach for certain conditions, including those where antibiotics used to be routinely prescribed. (Gonzalo Fuentes/Reuters)
In certain cases where antibiotics are no longer an option, doctors are turning to surgical methods to control infections, he added.
In 2018, one-quarter of bacterial infections were resistant to a first-line antibiotic used to treat them, and nearly 15 people died due to resistant infections, according to a 2019 report by the Council of Canadian Academies. The same report predicts resistance rates will rise to 40 per cent by 2050.Â
But proper stewardship of the potentially life-saving drugs — using them only when prescribed, for the bacterial infections they treat — can help ensure they remain effective. In June, the Public Health Agency of Canada released a five-year, pan-Canadian plan to combat antibiotic resistance.
Wait-and-see for common infections
Dr. Daniel Flanders, a pediatrician in Toronto, says he works hard to prescribe antibiotics only when necessary, but acknowledges that there’s a balance between practising antibiotic stewardship and providing good service to patients.
“I think we need to get better and better at communicating reasons why we might choose not to treat someone’s child or someone’s infection with antibiotics,” he said.
Best practices have shifted rapidly, even in the last two decades, Flanders explained. For example, when a child came into a clinic with a middle-ear infection (otitis media) 15 years ago, an antibiotic would almost always be prescribed.
If you’re prescribed antibiotics, infectious diseases specialist Dr. Jerome Leis says you should ask your doctor what the drug is meant to treat, and if there may be a simpler option. (Jeff McIntosh/The Canadian Press)
Now, doctors are more likely to take a wait-and-see approach and allow the infection to resolve on its own.Â
“Lo and behold, the majority of ear infections don’t need antibiotics to get better,” Flanders said.Â
The “watchful waiting” method can apply to a number of other common conditions. Many “above the neck” infections — sinus and ear, throat and chest — typically resolve on their own, Saxinger explained.
Urinary tract infections and diarrheal illnesses, unless complicated with symptoms like whole body infections or blood in the stool, can also be resolved without antibiotics, she added.
“There should always be some ability to kind of touch base [with a doctor] in a day or two to make sure things aren’t going off the rails, and the patient should always be counselled about what to look out for,” Saxinger said.
What to ask a doctor about antibiotics
The World Health Organization says individuals can help reduce the spread of antibiotic resistance by using antibiotics as directed and, crucially, only when prescribed. The organization adds that patients should never demand antibiotics from a health-care provider.
Leftover antibiotics should never be used, and they should be disposed of properly at a pharmacy. Practising good hygiene is also recommended.
If antibiotics are prescribed, Leis says patients should ask their doctor three questions:
Do I really need antibiotics and what is the reason they’re being prescribed?
What are the risks and side effects of this course of treatment?
Are there any simpler or safer options or any alternatives?
Ultimately, Flanders says it’s not about discouraging people from visiting their doctor — it’s about building trust.
“It makes much more sense to make the mistake of going there and overreacting so that you can kind of learn better and better each time when to come and when not to come,” he said.
“Then, let the doctor worry about whether antibiotics are necessary.”
Kale McMurren was eager to be done his cancer treatment when an attack on hospital systems derailed the final weeks of his care.Â
McMurren, who lives in Essex, is one of an unknown number of patients in southwestern Ontario whose cancer care has moved hours away after a ransomware attack stalled some procedures and treatments at five hospitals. Some cancer patients have been sent to hospitals in London, Kitchener or Toronto and are having their travel and accommodation costs paid for.Â
When McMurren, who has a rare type of Hodgkin’s lymphoma, first heard that his care was moving from Windsor to London, “that’s where the questions started coming in,” he said.
“I’m basically leaving everything behind to go up to London for the treatment,” said McMurren, whose radiation will start at London Health Sciences Centre on Nov. 20th and last three full weeks.Â
McMurren says he thinks the hospital quickly moved his care over and says that even though he has to travel, he’s grateful his treatments will continue. (Submitted by Kale McMurren)
The 33-year-old volunteers as a high school football coach and has been keeping busy with a video producing company in Windsor while he’s been on long-term disability from his job. He also has most of his family living in Windsor.Â
Even though McMurren has said moving his care is frustrating, he added that it’s a “little detour route” in his journey and he’s still grateful that his care will continue, with all costs covered.Â
But, Windsor family doctor Ahmed Alamelhuda says that this isn’t a realistic solution for everyone. Since the Oct. 23 attack happened, he says he’s referred about six patients outside of the region for care.Â
“Some of these patients, they are very limited financially. It’s very difficult for them to travel back and forth, four or five hours to Toronto,” he said.Â
“And a lot of these patients, they rely on a family member to … take them to doctor’s visits and that means time off for these family members and caregivers.”Â
While patients who are already being treated in the hospital system are having their costs covered, it’s not clear if patients who are being referred outside of the region by family doctors are also getting the same financial support.
Dr. Ahmed Alamelhuda is a family doctor in Windsor. He says the last few weeks have been difficult as he’s had to send patients outside of the region for care and he can’t see some tests or scans that patients had done at the hospital. (Jennifer La Grassa/CBC)
There’s also other limitations to sending patients outside of the region for care, Alamelhuda says, which includes hospitals in the province already being overburdened with their own patient population and not having availability to take on more.Â
But when it comes to a cancer diagnosis or treatment, he says delays can have a really negative impact.Â
Toronto hospital treating radiation patients
Dr. Keith Stewart, the director of Princess Margaret Cancer Centre in Toronto, says they are currently treating some cancer patients from southwestern Ontario.Â
“If the [treatment] delays are too long, that could be problematic,” he said.Â
“I think it’s important for patients to realize it’s quite common to delay treatment … usually missing a week or two or having a delay of that long isn’t a major concern.”
As for the transfer itself, Stewart says that whenever they get patients from other hospitals, the transfer is quite seamless.Â
He added that all doctors can access an online system that stores some past patient medical records, and that from his understanding, the information doctors need to treat these patients should be available there. If not, Stewart said doctors will make sure to speak with a person’s specialist or family doctor.Â
Princess Margaret Hospital in Toronto is one of the facilities that is taking cancer patients from southwestern Ontario. (Michael Wilson/CBC)
Windsor family doctor says accessing records difficultÂ
Since the attacks have taken hospital systems offline, records can’t be accessed locally. Alamelhuda says the attack has made it difficult for him to see more recent information about his patients.Â
“We often have to log in and see kind of where patients have been. Have they been into the hospital? Have they been into the emergency room? Have they got, you know, certain diagnostic imaging completed? And now, with this hacking that is unfortunately occurring, that access has been blocked,” he said.Â
As a result, Alamelhuda says he’s been relying on patients to update him on their care, but that some patients might not know all the details, which leaves gaps.Â
“I find we are doing lots of background work, where I’m having my front staff trying to call around, trying to call the specialist office, seeing if they have some of the imaging reports,” he said.Â
When it comes to getting certain scans or tests done, Alamelhuda says he’s now referring more patients to community diagnostic centres. But he notes that not everything can be done in the community, like biopsies.Â
If you have been impacted by the ransomware attack on hospitals in southwestern Ontario and want to talk about your experience, please email Jennifer La Grassa at jennifer.lagrassa@cbc.ca.Â
